ORDERS WITHIN GREECE

All domestic orders are sent via ACS courier and come with a tracking number. Please be sure to provide us with the correct shipping address. 

Zénaïs is not responsible for any delays or lost orders.

INTERNATIONAL ORDERS

All orders are sent via DHL and Registered Post Office. Please be sure to provide us with the correct shipping information. 

Zénaïs is not responsible for any delays or lost orders.

Applicable custom taxes, fees and duties are the sole responsibility of the customer. Please check with your local customs office to get specific tax and duty information. We apologize for any inconveniences.

Can my order be tracked during delivery?

All orders have a tracking number. Contacting your ACS/DHL courier or local post office and quoting your tracking number will enable you to monitor the delivery progress of your parcel. Please note for international orders – once parcels have arrived in your country you will need to track your parcel via your countries postal service by quoting the same tracking number.

If you have any questions about the shipping and delivery of your purchases, please email us at zenaisofficial@gmail.com