Shipping & handling
ORDERS WITHIN GREECE
All domestic orders are sent via ACS courier and come with a tracking number. Please be sure to provide us with the correct shipping address, as Zénaïs is not responsible for delays or lost orders submitted with incorrect delivery information.
We offer free shipping on all domestic orders over 90€.
All orders are sent via DHL. Please be sure to provide us with the correct shipping information, as Zénaïs is not responsible for any delays or for the replacement of lost orders submitted with incorrect delivery information.
Applicable custom taxes, fees and duties are the sole responsibility of the customer. Please check with your local customs office to get specific tax and duty information. We apologize for any inconveniences.
Can my order be tracked during delivery?
All orders have an ACS or DHL tracking number. Contacting these couriers and quoting your tracking number will enable you to monitor the delivery progress of your parcel. Please note for international orders – once parcels have arrived in your country you will need to track your parcel via your countries postal service by quoting the same tracking number.
If you have any questions about the shipping and delivery of your purchases, please email us at firstname.lastname@example.org