Terms & conditions

Orders and Delivery

 All products are subject to availability and are sold on a first pay basis. Items in your shopping cart are not secure until order payment is successfully processed, and in this time may be purchased by other customers. Your order is considered completed once we have dispatched your items. Please note that there is a possibility that before your order's completion, changes may occur to your order. These are due factors such as unavailability of product or stock discrepancies. In the rare chance that your order is damaged or lost in the mailing process, we will deliberate each case and proceed with further investigation. 

Zénaïs is not responsible for any lost, damaged, delayed or stolen packages while in transit by the carrier. We are not able to provide a full refund for lost packages.


Color Accuracy

We take extra care in trying to display the colors of our products as accurately as possible. However due to different natural light or studio lighting, colors may appear to be slightly different. Colors may also appear differently due to the calibration of your phone or computer monitor. 


Defective Goods

Goods are classified as faulty if they are received damaged or if there is a manufacturing fault. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. Also note that every piece is unique and delicate and no two pieces are the same. If you would like to exchange a faulty item, please note that we can only replace it for the same product, subject to availability.


Pre Order 

If you are after a particular item which has sold out please email us at zenaisofficial@gmail.com and we can arrange a pre order and secure this item for you and get it to you as soon as possible.